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Privacy Policy

At Steepy Sleepy Tea, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services. By using our site, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with the best possible experience on our website and to fulfill your orders. The types of information we collect include:

  • Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect your name, email address, shipping address, phone number, and payment details.
  • Account Information: If you create an account, we store your login credentials and order history for your convenience.
  • Usage Data: We collect information about how you interact with our website, such as pages visited, products viewed, and actions taken (e.g., adding items to your cart).
  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. For more details, see our Cookie Policy .

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders, including shipping and customer support.
  • Personalizing your shopping experience and recommending products you may like.
  • Sending you updates, newsletters, and promotional offers (if you have opted in).
  • Improving our website, products, and services based on your feedback and usage patterns.
  • Ensuring the security and integrity of our website and preventing fraudulent activity.

3. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We work with trusted third-party partners (such as payment processors, shipping companies, and email service providers) to operate our business and fulfill your orders. These partners are only given the information necessary to perform their services and are required to protect your data.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Your Choices & Rights

You have control over your personal information:

  • Access & Correction: You can access and update your account information at any time by logging into your account.
  • Marketing Preferences: You can opt out of receiving promotional emails by following the unsubscribe link in our emails or by contacting us directly.
  • Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.
  • Data Deletion: If you wish to have your personal data deleted from our systems, please contact us at contact@steepysleepytea.com .

5. Data Security

We take the security of your information seriously. Our website uses industry-standard encryption (SSL/TLS) to protect your data during transmission. We also implement administrative and technical safeguards to prevent unauthorized access, disclosure, or misuse of your information.

While we strive to protect your data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and to keep your login credentials confidential.

6. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete such data.

7. International Users

Steepy Sleepy Tea is based in Canada, but we welcome tea lovers from around the world. By using our website, you consent to the processing and transfer of your information to Canada and other countries where our service providers operate, which may have different data protection laws than your country of residence.

8. Third-Party Links

Our website may contain links to third-party sites, such as social media platforms or partner websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post any changes on this page and update the effective date below. Your continued use of our website after changes are posted constitutes your acceptance of those changes.

Last updated: June 2024

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

Thank you for trusting Steepy Sleepy Tea with your personal information. We are committed to protecting your privacy and providing a safe, enjoyable experience as you explore our curated selection of artisanal teas.