Welcome to Steepy Sleepy Tea! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our site, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase or using any features of our website.
By accessing, browsing, or purchasing from steepysleepytea.com , you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy . If you do not agree with any part of these Terms, please do not use our website or services.
You must be at least 16 years old to use our website or make purchases. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.
Some features of our website, such as order history and personalized recommendations, may require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
If you suspect unauthorized use of your account, please contact us immediately at contact@steepysleepytea.com .
When you place an order through our website, you agree to provide valid and current payment information. All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes and shipping fees. We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud, pricing errors, or product unavailability.
Upon successful payment, you will receive an order confirmation via email. If we are unable to fulfill your order, we will notify you and issue a full refund.
We strive to process and ship orders promptly. Delivery times may vary based on your location and shipping method. While we make every effort to ensure timely delivery, we are not responsible for delays caused by carriers, customs, or events beyond our control.
Please review your shipping address carefully before submitting your order. We are not responsible for lost or undelivered packages due to incorrect address information.
Your satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order. Due to the nature of our products, we may not be able to accept returns of opened tea packages, but we will do our best to resolve any issues.
Refunds, replacements, or store credit may be offered at our discretion. Shipping fees are non-refundable unless the return is due to our error.
We take pride in curating a diverse selection of premium teas, as described on our Shop and Blog pages. While we strive for accuracy, product descriptions, images, and pricing may be subject to change without notice. We reserve the right to discontinue or limit the availability of any product at any time.
If a product becomes unavailable after you place an order, we will notify you and provide a suitable alternative or a refund.
All content on Steepy Sleepy Tea, including but not limited to text, images, graphics, logos, product names, and website design, is the property of Steepy Sleepy Tea or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from our website without our express written permission.
You agree to use our website and services for lawful purposes only. You may not:
We encourage our customers to share feedback and reviews about our teas and services. By submitting content (such as reviews, comments, or testimonials), you grant Steepy Sleepy Tea a non-exclusive, royalty-free, perpetual license to use, display, and reproduce your content in connection with our website and marketing materials. We reserve the right to moderate, edit, or remove content that violates these Terms or is deemed inappropriate.
Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. While we strive for quality and accuracy, we do not warrant that our website will be error-free, uninterrupted, or free of viruses or other harmful components. Product results and experiences may vary from person to person.
To the fullest extent permitted by law, Steepy Sleepy Tea and its affiliates, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these Terms or your use of our services shall not exceed the amount you paid for the products in question.
You agree to indemnify, defend, and hold harmless Steepy Sleepy Tea and its affiliates from and against any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your violation of these Terms or your misuse of our website or products.
Our website may contain links to third-party sites, such as social media platforms or partner websites. We are not responsible for the content, policies, or practices of these external sites. Accessing third-party links is at your own risk, and we encourage you to review their terms and privacy policies.
We may update or modify these Terms at any time to reflect changes in our practices, services, or applicable laws. We will post any changes on this page and update the effective date below. Your continued use of our website after changes are posted constitutes your acceptance of those changes.
Last updated: June 2024
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms or your use of our website shall be resolved in the courts located in Toronto, Ontario.
If you have any questions, concerns, or requests regarding these Terms, please contact us:
Thank you for choosing Steepy Sleepy Tea. We are dedicated to providing you with a delightful tea experience and a safe, enjoyable online environment. Your trust means everything to us as we continue to share the art and tradition of tea with our community.